Your Privacy Matters to Us
We are committed to protecting your privacy and ensuring the security of your personal information when you use our cleaning services.
At Clearly Clean Red Deer, protecting your privacy is fundamental to our business. This policy outlines how we collect, use, and protect your personal information when you interact with our website and residential cleaning services in Red Deer, Alberta.
Consent
By using our cleaning services or website, you consent to the collection and use of information in accordance with this policy. If you do not agree with any terms in this policy, please do not use our services or website.
Information We Collect
We collect information that you provide directly to us through our website forms and service interactions:
Quote Request Form
- Full Name
- Email Address
- Phone Number
- Home Address
- Number of Bedrooms and Bathrooms
- Total Square Footage (optional)
- Presence of Kids and Pets
- Service Type (Standard, Deep, or Moving Cleaning)
- Cleaning Frequency Preference
- Preferred Day and Time
- Additional Information or Special Requests
Contact Form
- First and Last Name
- Email Address
- Phone Number
- Message Content
Service-Related Information
- Service history and appointment details
- Communication preferences
- Feedback and service reviews
- Home access information (keys, codes, pets, special instructions)
- Billing and payment information
How We Use Your Information
We use the collected information to:
- Provide accurate quotes for residential cleaning services
- Schedule and coordinate cleaning appointments
- Communicate about service details, changes, and confirmations
- Process payments and maintain billing records
- Improve our cleaning services and customer experience
- Respond to your inquiries and support requests
- Send service reminders and follow-up communications
- Ensure the safety and security of our cleaning staff
Information We Share
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this privacy policy.
Your information may be shared with:
- Our professional cleaning team members assigned to your service
- Payment processing services for billing purposes
- Insurance providers when required for coverage
- Legal authorities when required by law
Data Retention
We retain your personal information for as long as necessary to provide ongoing cleaning services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Customer records are typically maintained for 7 years for business and tax purposes. When we no longer need your information, we will securely delete it.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including secure storage systems, encrypted communications, and staff training on privacy protection. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data using industry-standard practices, we cannot guarantee its absolute security.
Third Party Services
We may use third-party services to assist with our operations, such as payment processing, scheduling software, and communication tools. These services are subject to their own privacy policies and we are not responsible for their actions. We encourage you to review their privacy policies before providing any personal information.
Your Rights
Under Canadian privacy law, you have the right to:
- Access your personal information we have collected
- Request corrections to your information
- Request deletion of your information (subject to legal requirements)
- Ask questions about our privacy practices
- Withdraw your consent at any time
- File a complaint with the Privacy Commissioner of Canada
Changes to this Privacy Policy
We may update this policy to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any significant changes by email or through our website. Your continued use of our services after changes are made constitutes acceptance of the updated policy.
Contact Us
For any privacy-related questions or to exercise your rights, please contact us: